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CONFLICT MANAGEMENT

Conflict Management is one of the EIY’s new training programs. The course focuses on the application of emotional intelligence and strategic communication techniques to resolve conflicts effectively.

Participants:
Senior managers (C-level), business leaders
Middle managers
Sales employees, specialists and supervisors.

OBJECTIVES

Understand the nature of conflict in the workplace.

Develop emotional intelligence in conflict management.

Master communication skills for conflict resolution. Facilitate collaborative problem-solving.

AI integration in learning journey 2025

Public Speaking Placement Test:

  • Free AI-powered speech assessment (via Yoodli)
  • Individuals take a pre-course AI assessment and receive a report on strengths & weaknesses.

In-class training:

  • Live instructor-led sessions introduce key public speaking concepts;
  • AI-driven self-practice with Yoodli (speech analysis, filler word tracking, pacing feedback);
  • Virtual Speech VR practice for overcoming stage fright & simulating real-world scenarios;
  • Gamified AI milestones keep engagement high (e.g., speech score improvements, filler word reduction).

Out-of-class training:

  • Learners practice industry-specific presentations in VR;
  • Role-play with AI to practice different communication scenarios;
  • Receive specific feedback in terms of strengths & improvements for continuous development.

Continuous practice:

  • Learners continue practicing Public Speaking, Communication, Leadership skills & receiving feedback from AI to keep enhancing their skills;
  • Learners receive both qualitative and quantitative individual progress reports generated by AI & human being for an objective future development.

LEARNING AGENDA

SESSION 1

Introduction to Conflict
Management (Reflect)

1. Understand the sources and
triggers of conflict in the
workplace.

2. Recognize early signs of conflict.

3. What is your objective for the conversation?

4. What is your emotional
readiness?

5. Have you prepared your facts?

6. How are you going to deliver
your message?

SESSION 2

Managing Emotions
in Conflicts (Engage)

1. Managing Emotions
in Conflicts (Engage)

2. Share impact: it is essential
that you share how the
situation being discussed has
made you feel.

SESSION 3

Communication in
Conflict (Listen & Adapt)

1. Active listening and its
importance in conflict resolution

2. Nonverbal communication and
its role in conflict.

3. Asking questions to clarify the
root cause of the conflict.

SESSION 4

Communication in
Conflict (Translate)

1. Agree on what the conflict is about

2. Identify the Root Cause

3. Agree on the Root Cause

4. Propose Solutions

5. Agree on a Way Forward

SESSION 5

Evaluate your
performance(Evaluate)

1. Evaluate to see you’ve achieved your communication objectives:

• Did you achieve your communication goal?

• How are you measuring your success?

• What could be improved for the next time?

• How will you implement any potential changes?

• Should you change your success metrics?

SESSION 6

Real-life Conflict Application

1. Role-play on the work-related
conflict scenarios and get
feedback from instructor.

LEARNING METHODS

Training – 10%Instructors spend 10% of class time instructing techniques.
Practice – 70%•Reflection
•Journaling
•Role-play
•Presentation
•Mindfulness
•Neuroscience approach
Evaluation – 20%Learners receive feedback from instructors,
classmates, coach assistants to ensure continuous
growth.

HOW TO CONDUCT?

Schedule
  • 6 sessions
  • 2 sessions / a week
  • 2 hours/ a session
Organizing team

EIY 

Language

English

Participants

Up to 15 learners/class

Location

EIY Office

Instructing team

Each session has

1 Instructor

1 Coach Assistant

Learner’s Performances
View All Learner’s Performance
EIY training increases my authentic speaking skills to influence my team members, stakeholders and managers.
Ms. Phuong Huynh
Country Director at TRUE COMMERCE
Having an opportunity to use EIY service is a great pleasure to me. EIY instructors are both energetic and committed, training content is well-designed, which together can assure ROI for companies using EIY service. Keep up your good work and continuously improve.
Mr. Trung Dang
HR Director at GENE SOLUTIONS
After this Public Speaking training, some learners suggested me to extend the course longer but our company prioritized the next learning slots for senior executives. Strongly recommend EIY Public Speaking training as our company has been received return on investment from their training.
Nguyen Hong Le
Head of HR at Gamuda Land
Actively participating in EIY’s Public Speaking & Communication training has empowered RMIT students’ confidence to speak up and share their ideas in class discussions, meetings, interviews, pitching and presenting.
Eric Asato MBA
RMIT Career Consultant